***** ON MY NAME
Good day, after discover that there is ***** with unauthorized debit order going off on my account. MTN did not even bother to assist to resolve the issue. The contact details of the person using my bank account does not exist. The phone number does not exist and the address do not even exist? Is this the way of handling ***** done from MTN Side with the attitude it is my mistake? How did this person get an ID with my bank details? if you cannot even assist me? The cell phone number ********** DOES NOT EXIST. THE ADDRESS IS SPONEWALL AMALGAM????? There is an account that exist????? my money is been ****** with an debit order??? MTN IS UNPROFESSIONAL!
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MTN South Africa's replyOfficial
16 Oct 2017, 23:57Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have cancelled the debit order, the line has been suspended.
We do require the clear ID copy and affidavit to log a request with the ***** department for investigation. Once the ***** investigate the account will be closed and all money deducted will be refunded.
Please send the ID and affidavit to me to start the request for you, email *** , please confirm in the affidavit that you have never requested for any contract with MTN.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply16 Oct 2017, 23:57
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have cancelled the debit order, the line has been suspended.
We do require the clear ID copy and affidavit to log a request with the ***** department for investigation. Once the ***** investigate the account will be closed and all money deducted will be refunded.
Please send the ID and affidavit to me to start the request for you, email *** , please confirm in the affidavit that you have never requested for any contract with MTN.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
's updateReviewer Update
17 Oct 2017, 06:39Why do I need a affidavits if there was never contract! You did ***** on your side not me. I will go and open a ***** case against MTN with this,and the person in your company who was open the contract as well. You make as I did make the mistake in the meantime it is your company and personnel who did the *****! Not me! Start the investigation with your company and the person who assist open the contract. That is proces!
's update17 Oct 2017, 06:39
Reviewer Update
Why do I need a affidavits if there was never contract! You did ***** on your side not me. I will go and open a ***** case against MTN with this,and the person in your company who was open the contract as well. You make as I did make the mistake in the meantime it is your company and personnel who did the *****! Not me! Start the investigation with your company and the person who assist open the contract. That is proces!