KR
Kagiso R
1 reviews | Active since Apr 2014
01 May 2015, 08:33
***** ON MY MTN ACCOUNT CONTINUING
I PREVIOUSLY POSTED A COMPLAIN REGARDING 2 OF MY MTN CONTRACTS THAT HAD EXPIRED, WHEN I WANTED TO CANCEL THEM I FOUND OUT THAT THEY WERE UPGRADED WITHOUT MY KNOWING. IT WAS THEN ESTABLISHED THAT THE CONTRACTS HAD BEEN UPGRADED **********LY UNDER MY NAME AND THEY WERE CANCELLED AND I WAS TOLD THAT THEY WERE CLOSED. BUT TO DATE FOR 2 MONTHS NOW MTN IS STILL TAKING OVER R3000 FROM ME MONTHLY, I DONT KNOW WHAT TO DO ANYMORE BECAUSE THEIR CALL CENTRE NEVER ANSWERS EVEN THEIR CUSTOMER ENQUIRY NEVER RESPONDS TO EMAILS. MAY SOMEONE PLEASE HELP ME TO END THIS AND GET THIS MONEY THAT IS BEING ****** FROM ME BACK.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
02 May 2023, 21:58Hello kagizono,
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
Kindly supply us with a sworn affidavit and a copy of your certified Identity book, send it to \***\" to open a ***** case.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
Kindly supply us with a sworn affidavit and a copy of your certified Identity book, send it to \***\" to open a ***** case.
MTN South Africa's reply02 May 2023, 21:58
Official
Hello kagizono,
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
Kindly supply us with a sworn affidavit and a copy of your certified Identity book, send it to \***\" to open a ***** case.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
Kindly supply us with a sworn affidavit and a copy of your certified Identity book, send it to \***\" to open a ***** case.