***** on my MTN account

Another account was **********ly opened online using my details back in Feb 2021. I was told it would take 21 days to investigate. Today I still sit with an amount accrued on my account from this ********** number. I had to have my debit order stopped and pay cash every month, so that these monies were not deducted. Every month MTN sends an sms to say I need to pay the outstanding amount or it will effect my credit rating and then proceed to suspend my account and every month I have to call them to have it reinstated and ask what is happening in terms of sorting out the ***** on my account. I’m told it’s been escalated and they’re still investigating. Today I have had my account suspended yet again. Only now when you call 083135 you receive a message saying the call centre is now closed. A month ago I received a formal letter from MTN saying I was indeed one of the customers targeted via cyber crime. Yet I still sit with this problem every month! I have emailed managers, sent everything that was required of me, affidavit etc and still nobody has bothered to sort it out. Shocking service MTN!