***** ON MY MTN ACCOUNT

I WAS DUE FOR AN UPGRADE WITH MTN BUT AN UPGRADE WAS **********LY DONE IN MY NAME IN KZN AND I AM BASED IN CAPE TOWN. MTN IN CANAL WALK TOLD ME TO GET AN AFFIDAVID THAT STATES THAT I DID NOT DO THE UPGRADE. I FOLLOWED ALL THE REQUIREMENTS AND SUBMITTED THE CLAIM TO MTN CANAL WALK. I WAS NOTIFIED TO COME BACK AND ENQUIRE AFTER TWO WEEKS ONLY TO BE TOLD AFTER TWO WEEKS THAT THE CONSULTANT THAT WAS ASSISTING ME DID NOT PROPERLY SUBMIT MY CLAIM SO A NEW CLAIM HAD TO BE SUBMITTED WHICH MEANT MORE WAITING TIME.

I RECEIVED A CASE NUMEBER WHICH IS STILL IN MY POSSESION. THE CONSULTANTS AT MTN CANAL WALK TOLD ME THAT THERE'S NOTHING THAT THEY CAN SEE ON THEIR SIDE. MY CASE IS STILL NOT RESOLVED AND TODAY I GOT AN SMS FROM THEIR DEBT COLLECTING LAWYERS THAT MY ACCOUNT HAS BEEN HANDED OVER WHICH IS REALLY INFURIATING BECAUSE THIS IS HAPPENING DUE TO THEIR INCOMPETENCE. I AM REALLY DISAPPOINTED WITH THE LACK OF SERVICE I RECEIVED FROM MTN ESPECIALLY THAT IT'S SUCH A BIG BRAND