1 reviews | Active since Dec 2011
***** on my MTN account
<p>I hereby wish to report failure by MTN to respond to my query on an ********** upgradeon my account. I have referred the matter to them yet they have not resolved it in more than 6 weeks now and I continue to pay for a service that I neither asked for nor I am using. The reference number that they have is ***. The account number is A*** and the number in question is ***. I need this to be resolved urgently as I never requested an upgrade from MTN. This ********** activity has resulted in me paying an amount of R669 per month instead of R239 that I signed up for when I took out a data contract in 2014.</p> <p> </p>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the upgrade has been done for cell *****5427. The expire date 2017-12-14.
We do pick up on the account notes that you have been informed to send to MTN the affidavit and certified ID copy where you state on the affidavit that you have not approved or app**** for the upgrade to be done to the account.
Please send to us the ID and affidavit for the ***** department to investigate, please fax to ***, mark for my attentions please.
Kind Regards,
Alice van der Merwe
REQ:***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the upgrade has been done for cell *****5427. The expire date 2017-12-14.
We do pick up on the account notes that you have been informed to send to MTN the affidavit and certified ID copy where you state on the affidavit that you have not approved or app**** for the upgrade to be done to the account.
Please send to us the ID and affidavit for the ***** department to investigate, please fax to ***, mark for my attentions please.
Kind Regards,
Alice van der Merwe
REQ:***