EE
Engela E

1 reviews | Active since Jan 2016

04 Feb 2016, 08:59

***** on my ID appling for a Telephone at MTN

I app**** for a Home Loan and was informed that I am owing MTN money for a Contract I app**** for last<br> year in August 2015, however I never app**** or signed any Contract with them. Now that I am Que-ring<br> it I was informed that they did pick up that someone app**** in my name in the Johannesburg Area twice but according to them the Contract never went threw, how is it then that they have put me on ITC stating that I<br> am owing them instalments since last year. Now I have to run around like a mad thing to try to get this resolved, had to go in for a Affidavit, visited their Offices in Springs already three times and no one can give<br> me an indication what is going on and how long this will take to be resolved. How does the Consultants<br> to these Contracts with the Customers that they provide them with phones without making sure that all<br> the info that is supposed to be provided is correct. I am very upset that this ***** could happen with a <br> big Company like this MTN. Need this problem to be resolved as soon as possible in writing and that my<br> Name is cleared from ITC.<br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply04 Feb 2016, 13:15
Official
Hello angel198605@,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Kindly note that the ********** contract has been cancelled and a request sent to write off the bill.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng
REQ:***