***** on my contract
<p>In March 2016 my data contract of two years expired. I went to MTN to enquire about this. I was told that someone upgraded my contract to a Samsung Galaxy S7 without my knowledge or permission. I am so dissapointed and shocked! I hope this gets resolved very quickly.</p>
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MTN South Africa's replyOfficial
16 May 2016, 08:59
Good Day Lize1975
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly provide us with your MTN contract cell number or account number so that we can access the account and attend to the matter. We are unable to access any information as these details were not provided on your post.
Would you kindly supply us with a sworn affidavit disputing the contract upgrade and a clear certified copy of your ID, if you still have not supp**** these documents yet. Once we have received all the supporting documentation our ***** team will be able to investigate and conclude this matter. You may send the documents to ***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,
MTN South Africa's reply16 May 2016, 08:59
Official
Good Day Lize1975
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly provide us with your MTN contract cell number or account number so that we can access the account and attend to the matter. We are unable to access any information as these details were not provided on your post.
Would you kindly supply us with a sworn affidavit disputing the contract upgrade and a clear certified copy of your ID, if you still have not supp**** these documents yet. Once we have received all the supporting documentation our ***** team will be able to investigate and conclude this matter. You may send the documents to ***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,