***** ON MY CONTRACT

on the 28.10.2015 time 6:23 someone upgraded on my contract, no SMS or email was send to me to confirm. on the 25th of November I was surprise to see a debit order of R350 went off my account. I the n call MTN to find our why are they taking extra R350 on my account then I was told that I upgraded on my contract, I then ask to speak to call centre supervisor which is Sandile Hlatswayo to escalate my issue to someone higher and make sure this matter is sorted. I then send him Affidavit and my ID copy to do a follow up and come back to me as he promised. but he never came back to me since I send him the email.<br> <br> today I called different department for assistant but no luck, and staff was very rude to me. I am sick and tired of mtn. they ripping people off. and its not a first time am having a problem with mtn.<br> <br> how can someone process an upgrade after working hours. I want to know the person who did the upgrade and also the person who help with the upgrade, and my name has to be cleared to ITC and everything I want in writing,<br> <br> I am so irritated right now with mtn service. I want this matter sorted with immediate effect and the contract cancelled.