1 reviews | Active since Jun 2015
***** on my account being IGNORED
<p>Over 1 year ago I cancelled my contract with MTN, and went over to prepaid. Three months ago a debit order from MTN went off my account. I assumed it was for the outstanding fees on the contract I cancelled. Last month, a massive debit order from MTN went off my account. I visited my nearest branch, and it was determined someone took out a contract in my name using my old contract account number.</p> <p> </p> <p>I handed in all the paperwork to report this *****, and received a reference number. This was last month, and I have heard nothing from MTN since. I tried to phone 808, but without a contract, I cannot talk to anyone. My emails are being ignored.</p> <p> </p> <p>I have reversed all the debit orders - third one at the end of this month and I will get blacklisted - all due to the lack of interest from MTN. Well played, MTN.</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
The ********** line has been deactivated and labelled accordingly, a journal has been passed to your account for the amount that was billed for the ********** line. We have requested for your payment profile to be updated accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
The ********** line has been deactivated and labelled accordingly, a journal has been passed to your account for the amount that was billed for the ********** line. We have requested for your payment profile to be updated accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Thank you Siphumezo for your swift reply. I now also received an email from MTN stating that my account was closed on 27 May.
The biggest disappointment is that I once again had to resort to hellopeter to resolve this - the usual channels of communication were ineffective. Surely this should not be necessary every time I have a problem?
Thank you Siphumezo for your swift reply. I now also received an email from MTN stating that my account was closed on 27 May.
The biggest disappointment is that I once again had to resort to hellopeter to resolve this - the usual channels of communication were ineffective. Surely this should not be necessary every time I have a problem?