TT
Tokollo T

1 reviews | Active since Jun 2016

25 Jul 2016, 23:21

***** on my account

<p>My data contract recently came to end (4 July 2016) and the ppl at mtn made me go through a process in order to get it cancelled (which doesn't make sense because I only signed a 24 month contract)</p> <p> </p> <p>The lady who assisted me told me it will take 30 days to get the cancellation finalised. A few weeks later i went to another MTN store in order to check the cancellation status and they told me i couldn't cancel it because i was under contract for another 24 months.</p> <p> </p> <p>When i went back to the store I had processed the cancellation, I was told it was still under review. Now this month I am getting excessive charges and none of the stores are giving me a legitimate reason and what process I need to take in order to sort it out.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply26 Jul 2016, 08:23
Official

Good Day Tokollo Tau

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly note that we require a sworn affidavit disputing the MTN contract and a certified ID copy. Once we have received all the supporting documentation our ***** team will be able to investigate and conclude this matter. You may forward the documents to **********

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.

Kind Regards,

Zukiswa

REQ: **********