1 reviews | Active since Jun 2016
***** on my account
<p>My data contract recently came to end (4 July 2016) and the ppl at mtn made me go through a process in order to get it cancelled (which doesn't make sense because I only signed a 24 month contract)</p> <p> </p> <p>The lady who assisted me told me it will take 30 days to get the cancellation finalised. A few weeks later i went to another MTN store in order to check the cancellation status and they told me i couldn't cancel it because i was under contract for another 24 months.</p> <p> </p> <p>When i went back to the store I had processed the cancellation, I was told it was still under review. Now this month I am getting excessive charges and none of the stores are giving me a legitimate reason and what process I need to take in order to sort it out.</p>
Good Day Tokollo Tau
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we require a sworn affidavit disputing the MTN contract and a certified ID copy. Once we have received all the supporting documentation our ***** team will be able to investigate and conclude this matter. You may forward the documents to **********
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
Good Day Tokollo Tau
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we require a sworn affidavit disputing the MTN contract and a certified ID copy. Once we have received all the supporting documentation our ***** team will be able to investigate and conclude this matter. You may forward the documents to **********
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
