1 reviews | Active since Aug 2017
***** on my account
I contacted Mtn as I'm due for a renewal of my contracts. I was informed that I already upgraded and renew my contract which is not true. Im trying to get answers from mtn ***** department but no one is getting back to me. I have been member of Mtn for over 20 years. If I renewed my contrct surrely will I have my hand set. They tell me Im only allowed to upgrade in 2019. This is not best practices and I have the right to answers.
Good day
Thank you for your post.
We apologize for any inconvenience incurred.
We apologize for the delayed response.
If you have received the ***** reference number please can you assist us with this information.
Please assist me with the affidavit and the clear ID copy to send to the ***** department ti investigate. Email address: ***
Kind Regards,
Alice van der Merwe
Best regards,
Good day
Thank you for your post.
We apologize for any inconvenience incurred.
We apologize for the delayed response.
If you have received the ***** reference number please can you assist us with this information.
Please assist me with the affidavit and the clear ID copy to send to the ***** department ti investigate. Email address: ***
Kind Regards,
Alice van der Merwe
Best regards,