NM
Ntsekiseng M
1 reviews | Active since Oct 2013
05 Feb 2016, 08:22
***** on my account
Good Day<br> <br> <br> I did not contact MTN to update my account however yesterday I received 2 sms's from MTN, <br> <br> 1st sms was saying : Hello your payment details has been updated as requested, Apparently someone did an upgraded on my no *** linked to ***, <br> <br> <br> <br> 2nd sms saying : Hello this is the reminder that you have exceeded you credit limit of R347 , you services have now been suspended for outgoing call, Kind regards MTN<br> <br> <br> <br> I then phoned MTN to investigate and was told to send this email,<br> <br> Kindly investigate this as I did not upgrade or update anything on my account.<br>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
05 Feb 2016, 10:54Hello Mankee,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly send us an Affidavit and a Certified copy of your ID book so we can forward to our ***** department for investigations. You need to contract our Customer Care on 808 for details to send these documents to or email *** or you can take the documents to your nearest MTN store.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly send us an Affidavit and a Certified copy of your ID book so we can forward to our ***** department for investigations. You need to contract our Customer Care on 808 for details to send these documents to or email *** or you can take the documents to your nearest MTN store.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply05 Feb 2016, 10:54
Official
Hello Mankee,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly send us an Affidavit and a Certified copy of your ID book so we can forward to our ***** department for investigations. You need to contract our Customer Care on 808 for details to send these documents to or email *** or you can take the documents to your nearest MTN store.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly send us an Affidavit and a Certified copy of your ID book so we can forward to our ***** department for investigations. You need to contract our Customer Care on 808 for details to send these documents to or email *** or you can take the documents to your nearest MTN store.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***