1 reviews | Active since Jan 2016
***** on my account
I sent an original hello peter on the 11 Jan 2016, this was responded to on the 11 Jan 2016 (this is after i lodged a ***** complaint in October 2015.I have sent the required documents, i have still not heard anything back.<br> I have now received a cancellation of suspension as there is outstanding amounts owed.I am not paying the due amount on the account that has ***** on it until it is corrected.I was paying R79-00 a month and now it is at R709.00 pm.I want this sorted out now, this is now getting ridiculous.<br> <br> I am getting sick and tired of this now.I don't want a generic response.I want a contact of a person who i can give me clarification and when this will be resolved.This is now 3 months.<br> <br> <br>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
We apologise for late response with regards to your query it was due to sytem error on our end. We have investiagted your account and picked that a credit of R3981.30 was passed on the 31/03/2016 due to ***** on your account and the query have been resolved.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
warm regards
mike
REQ: **********
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
We apologise for late response with regards to your query it was due to sytem error on our end. We have investiagted your account and picked that a credit of R3981.30 was passed on the 31/03/2016 due to ***** on your account and the query have been resolved.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
warm regards
mike
REQ: **********