1 reviews | Active since Jul 2017
***** ON MTN UPGRADE CONTRACT
<p>***** was done on my data bundle account. An upgrade was done and now everytime my cellphone lines are being cut off due to this. MTN was suppose to pass credits and investigate but just refer this to their ***** department. Every week I have to go to an MTN shop just for my line to be switch on just for a week. Same old story every week</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that we have sent an urgent request to our ***** department to investigate and resolve your problem accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***8
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that we have sent an urgent request to our ***** department to investigate and resolve your problem accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***8
Best regards,