PS
Peter S
1 reviews | Active since Jan 2014
31 Jan 2018, 10:54
***** ON MTN DATA CONTRACT
HOW IS IT POSSIBLE THAT A SIM IS NOT ACTIVE AND IT IS INCURRING CHARGES
i HAVE LOGGED A CALL SINCE 19/12/17 WE ARE GOING TO THE 2ND MONTH AND STILL THE QUERY IS NOT RESOLVED , EILEEN VAN WYK ,SENZO MTHETHWA,TLALANE MOLETSANE ARE NOT ANSWERING MY MAILS TO PROVIDE ANY UPDATE
MY ADDRESS WAS ALSO CHANGED WITHOUT MY PERMISSION ,THERE IS A HUGE ***** GOING ON IN MY ACCOUNT AND MTN IS NOT WILLING TO ASSIST NOR PROVIDE FEEDBACK
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MTN South Africa's replyOfficial
01 Feb 2018, 08:40Good day Peter,
Thank you for taking my call and the time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
This is just confirmation that as per our discussion this matter is receiving attention. The gentleman that assisted you has sent you a reference number yesterday to follow-up on your issue with a 72 hour turnaround time.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply01 Feb 2018, 08:40
Official
Good day Peter,
Thank you for taking my call and the time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
This is just confirmation that as per our discussion this matter is receiving attention. The gentleman that assisted you has sent you a reference number yesterday to follow-up on your issue with a 72 hour turnaround time.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,