***** on MTN account

A cell phone was **********ly linked to my MTN account - I picked up on this activity towards the end of January 2021. As required by MTN I handed in a affidavit signed at Silverton Police Station as well as a certified copy of my ID document at Menlynn Mal MTN Service Centre on February 4, 2021. The MTN service centre opened a ***** case no *** and customer care no#***. However when I sent an email later in February 2021 to enquire about the ***** case, and quoted the ***** case number, I was informed that I had to provide an affidavit and ID document in ORDER TO OPEN a ***** case, which I had already done on 4th of Feb, 2021. On 24th February 2021 I did however submit MTN with the documentation a second time and informed the company again that I already had a ***** case number. After 4 working days I received notice that these documents were received and would be payed due attention. However up to date ( 23rd March 2021) one month later I have received no communication from MTN concerning the ********** activity. I have however been constantly send bills for a very expensive cell phone which had been **********ly linked to my account and which as a pensioner I do not have the money to pay or to have bought in the first place. I would be very grateful if my review here, could in anyway help to resolve this problem and warn other viewers to stay clear of MTN