***** on MTN account

I was on a MTN contract. When my contract expired I wanted to upgrade my device. When I was in store they advised me that I could but they also said that the pick up another number. That number does not belong to me. MTN consultant even phoned that number and the person picked up the phone and said to the MTN consultant that she don’t have a contract with MTN but do receive every month data on her device. I was informed by MTN when they moved from one system to another (ula) that my account (I am the account holder) got *******ed and her number was added on my account. After many calls to MTN and visits to the MTN stores I was able to cancel my contract. I still however get deducted R259 from account. On (11/11/2020) again I visited MTN store and they phoned MTN to reverse the amount and to close my account fully with MTN that the consultant on the other line said that the amount was deducted from Standerdbank. This is also wrong as I use FNB. So it seems there is a major ***** on your side. I have logged a call before and was advised from the MTN consultant that within 3 days MTN will contact me. No one phoned. I cancelled my account on the 22/09/2020 I have stopped the debit order on my account. I have also included an attachment of my previous mail to ***** and did not get any respond. I also cant open the pdf folders as they don’t belong to me. Here is a list of reverence numbers

• CA*** • *** • *** • *** • CA*** • *** • *** ***** [#***5]