***** on MTN account

Good day MTN.

I am writing this on behalf of my 86 year old grandmother.

She has logged a ***** case on her account with MTN end of July, that two contracts was taken out on her name.....

We done the sworn statement, proof of her identity etc... When we call each week, we get no update....

So now we are taking this up on social media, that we hope this can be sorted out.

Can someone from the ***** department make contact with us, we were promised this would be resolved in 21 days, 21 days is long past, and with today call to customer care, ***** department havent even started looking into this.... Now the old lady getting sms that legal action will be taken against her, due to account not paid up to date, per agreement with customer care, we pay manually at the MTN store her subscription for her number and not pay for the other two contracts that was taken out on her name until this matter is resolved.

Her ID no is *** her contact number is *** and my number is *** if you cant get hold of her. Email add is ***, of her daughter, my mother.