1 reviews | Active since Feb 2018
***** on MTN account
I have been *****ed out of over R2000 on my MTN statement for January! R2000 too much was debited to my account. After a 4 day, difficult investigation with battles to get answers etc, we have established that someone has put two extra cell numbers on my account for over R1000 each. So, now, I have to get sworn police affidavits, a case number etc so they can lodge a case with their ***** dept. Can u imagine how long it will take to refund me? It is a huge loss for me and I don't understand how it could have happened considering that applying for a cell phone requires documentation etc. I believe personally that is is an "inside job". MTN also had an incorrect email address for me, one that has never even existed and when they tried to change it "the system was down"! Now it has been changed. Just have found MTN to be pretty useless over the last 2 -3 years.
Good day Janine,
Thank you for your post.
We apologize for the inconveniences that you have experienced as a result of the current dispute of the other 2 numbers. We completely understand the frustration it causes.
Unfortunately we will need you to urgently submit the requested documents for ***** to action this matter. Send them to *** or submit at your closest MTN store.
What we have done while this matter is investigated is to cancel your debit order. We will therefore expect cash payments of the normal instalment of R428.99 until this matter is resolved. Please ensure that these payments are made as per the normal debit order date.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day Janine,
Thank you for your post.
We apologize for the inconveniences that you have experienced as a result of the current dispute of the other 2 numbers. We completely understand the frustration it causes.
Unfortunately we will need you to urgently submit the requested documents for ***** to action this matter. Send them to *** or submit at your closest MTN store.
What we have done while this matter is investigated is to cancel your debit order. We will therefore expect cash payments of the normal instalment of R428.99 until this matter is resolved. Please ensure that these payments are made as per the normal debit order date.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,