JJ
Jacqueline J
1 reviews | Active since Aug 2016
28 Jun 2018, 13:37
***** on Contract
There was ***** on one off my numbers at a MTN store. I done everything that was requested to make sure the contract must be stopped. Only to realized I’ve been paying for the contact every month ever since, after numerus attempt to cancel the contract they just want to give me an upgrade (Really) So explain to me this was one of MTN’s stuff ups and I mast still pay a monthly fee of (R85.25). Email after email and all I get is “Mam pls upgrade u do still pay a monthly bill”
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Replies (2)
MTN South Africa's replyOfficial
29 Jun 2018, 09:37Good day Jackie,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that you would need to contact our ***** department directly as they resolve these complaints. You may contact them on ***.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply29 Jun 2018, 09:37
Official
Good day Jackie,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that you would need to contact our ***** department directly as they resolve these complaints. You may contact them on ***.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
JJ
Jacqueline J's updateReviewer Update
29 Jun 2018, 11:35Thank you for your respond..
Once again the ***** division only confirmed the ***** to the SAFPS on the 26/06/2017.
They did not cancel my contract as requested after numerous attempts.
I only asking pls to cancel my contact only on the one number, not the entire contract,
“How difficult can it be”
JJ
Jacqueline J's update29 Jun 2018, 11:35
Reviewer Update
Thank you for your respond..
Once again the ***** division only confirmed the ***** to the SAFPS on the 26/06/2017.
They did not cancel my contract as requested after numerous attempts.
I only asking pls to cancel my contact only on the one number, not the entire contract,
“How difficult can it be”