GJ
Gerrit J
1 reviews | Active since Sept 2015
02 Dec 2015, 09:41
***** on account no feedback no service
Somebody opened an account in my name at a branch in Ermelo(I am from JHB) and is running up insane bills which MTN is debeting from my account. I reported this to MTN on the 1st of November, sent them copies of my ID, statements that were taken down at the police station etc, but still nothing is being done. On hold for 20 minutes with their ***** department today listening to the party happening on the other side of the line but nobody dealing with my query. Any ideas on how to deal with this?
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MTN South Africa's replyOfficial
03 Dec 2015, 19:29Hello hgj.gerrit@,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly note the number *** have been deactivated and request have been logged for ***** department to the credit
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly note the number *** have been deactivated and request have been logged for ***** department to the credit
warm regards
mike
REQ:***
MTN South Africa's reply03 Dec 2015, 19:29
Official
Hello hgj.gerrit@,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly note the number *** have been deactivated and request have been logged for ***** department to the credit
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly note the number *** have been deactivated and request have been logged for ***** department to the credit
warm regards
mike
REQ:***