HS
Henry S

1 reviews | Active since Feb 2010

11 Sept 2015, 18:46

***** on Account

In February this year my wife went to the Menlyn Brach of MTN and took out the special they had on the MTN Sky for R1299. When we spoke to the consultant we were told that we would never be billed more than the R1299 (except if we do international calls which we did not do) as the contracts normal price was plus minus R1500. <br> <br> The first month we got the bill it was over the R1500 (as it has been every month to date - we are now in September 2015). <br> <br> We went back to the store and asked why we were being over billed. The consultant had a look and said there was an error and that's why we were billed a random price, and corrected it as per our contract of R1299. The next time the same thing and the month after that as well. We \tried"the call center and we had to wait there for almost an hour. Then came the STRIKE and then MTN were more useless than ever before. It's now long AFTER the strike and MTN is still *****ing our money by over changing us"

0
Replies (1)
MTN South Africa
MTN South Africa's reply12 Sept 2015, 08:56
Official
Hello cmf826,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

The package has been rectified. A request has been sent to our billing team to assist with the credits.

We would like to assure you that we are actively working to improve our service levels.

Regards
Veronica
REQ:***

Best regards,