MT
Morobane T

1 reviews | Active since May 2015

14 May 2015, 11:38

***** ON ACCOUNT

On the 5th feb 2015 I went and added an extra contract to my existing one at MTNSP in wolmaransstad, I took a Phone @R250 pm (Samsung Neo) with cell number ***, and when I received the statement month end I realised that 2 extra phones where added to my account, I then went to the store to report the case and I was told they were added by mistake and they will be removed from my account, I went to the police to make a sworn statement and took it to the store, and they told me MTN will investigate, but today I received an email saying I took the phones and original documents where submitted, I never signed for any other phones besides the one mentioned above.<br> and now when I checked my latest statement I found out they reduced the rate of my cell phone to accommodate the two other phones they added so it could be just a little above the R250.00 contract I took with them, I sent them an email about this but they haven't rep****, I just want to know who signed for the other two added phones, and who authorized that they reduce the price to accommodate all the contracts, could you please assist me with this case.

0
Replies (1)
MTN South Africa
MTN South Africa's reply17 May 2015, 12:50
Official
Hello saksmanmacozoma3,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter was escalated to the ***** management team, please send through a certified copy of ID and an affidavit to *** and quote the below reference number.

Best regards
Mantoa
REQ:***