1 reviews | Active since Aug 2014
***** not taken seriously
<p>I got a contract with mtn in December. Everything was fine. I then started being charged ridiculous amount in March. When queired multiple times I found out that there was a another account opened under my name and I now had two contracts. This was *****. I then followed the necessary steps to sort it out but mth has still not given me any feedback. Their customer service is extremely poor and the service at the stores are even worse. </p> <p>It is extremely frustrating to deal with them</p>
Thank you for your post.
We acknowledge the receipt of your complaint.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with channel support department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
mike
Complaints Management Team
Reference Number: ***6
Thank you for your post.
We acknowledge the receipt of your complaint.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with channel support department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
mike
Complaints Management Team
Reference Number: ***6