***** not resolved after close to 4 months

I have (had) one contract with MTN, however on the last debit order date for the contract I was not debited the normal R299 but rather about R1750 (22 November). Upon querying this, I was informed that \I\" had open 2 other accounts with MTN. I advised that this has not been the case and that it must have been a ***** issue. I sent all the necessary documents that were required on the 23rd November. From then I have been calling month on month trying to find out on the progress and to date I have spoken to about 5 or 6 people with no resolution. Instead i have been informed that my account is with lawyers for collections. As a matter of clarity, my contract was ending on November 28 2015 which I had advised that I want to be migrated to pre paid. Due to the ***** case MTN expected me to continue paying the account until the matter was resolved. I told them I would not do this as I felt that they are forcing me to be contract unwillingly. <br> <br> I have been informed that there is no direct contact details for the Legal department of ***** department and that the consultants will escalate the matter. This is the same story I have been told since last year!!"