***** not resolved after 3 MONTHS
I reported ***** that occurred on my account with MTN 3 months ago. Someone managed to open a contract using my details , which I still don't understand how they managed to do that. My issue is that there has been no update on the status of the investigation , even though I was told I would be informed. Every time I call I get informed that the issue has been escalated to the ***** department. I AM STILL BEING DEBITED WITH THE ********** AMOUNT , this makes no sense because if you are investigating something surely you should suspend such activity. So I'm out of pocket while they are not doing their job.
I have decided to cancel my MTN debit orders maybe then they'll take my query seriously
MTN seriously is just terrible
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly email the copy of your Id and affidavit specifying you did not open up a contract with MTN to *** will then log request with ***** to investigate and resolve your problem accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly email the copy of your Id and affidavit specifying you did not open up a contract with MTN to *** will then log request with ***** to investigate and resolve your problem accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Regards
Mike Ramaboka
Complaints Management Team
Best regards,