***** - no assistance

No assistance. In short, someone stole my data ****le sim card with a monthly payment of R314.00 between 30 Dec 2016 and 4 Jan 2017. Not the ****le...only the sim card. On 8 January 2017 I reported it to MTN and requested to stop it. Opened SAP case, did affidavit as requested. Now 2018 I have been handed over to legal for an amount of R8771, costs that were incurred on a data sim card. My contract cell phone is now blocked. I phoned legal and they do not have my phone number or ID. MTN does not want to assist because legal is handling it. I phoned as I want to make a payment arrangement. They say I must pay 70% before I can make an arrangement and before they unblock my phone. The reason for payment arrangement is that I do not have R6000 to pay now and I want to arrange to pay this debt that someone else made on my sim off in installments. I am still paying R681 per month for a contract I do not have access to or use of. I want to cancel the contract but I can't do this either. Why do I have to pay the R681 if I do not have the benefits of a contract? I can't understand that no one at MTN can assist me with either a payment arrangement or anything for that matter. All I want at this stage is to be able to use my phone and pay off this damn debt. Why would you rather hand me over to legal instead of making a payment arrangement. I have been with MTN for over 22 years, somehow this record must count for something if you go back on my records you will see. If I do not have access to my phone I cannot earn money, therefore I cannot pay the debt. So what advice do you have here?