GV
Gugu V
1 reviews | Active since Dec 2015
18 Jul 2019, 09:26
***** MTN Contract
Someone opened a Contract account using my name, Funny enough I was not even around that time, I was in Dubai..When I query it with Mbiles plus and MTN they are sending me around..I have asked them to give me a copy of my ID that was used they cant give me that information. This is messing with my credit score.
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Replies (3)
MTN South Africa's replyOfficial
19 Jul 2019, 08:50Good day Gugu
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation , please send us a signed document with the description of the query and copy of your ID. Email to ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation , please send us a signed document with the description of the query and copy of your ID. Email to ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply19 Jul 2019, 08:50
Official
Good day Gugu
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation , please send us a signed document with the description of the query and copy of your ID. Email to ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation , please send us a signed document with the description of the query and copy of your ID. Email to ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
GV
Gugu V's updateReviewer Update
19 Jul 2019, 15:24Thank you, will email you shortly
GV
Gugu V's update19 Jul 2019, 15:24
Reviewer Update
Thank you, will email you shortly
GV
Gugu V's updateReviewer Update
23 Jul 2019, 07:50I have email you..
GV
Gugu V's update23 Jul 2019, 07:50
Reviewer Update
I have email you..