TN
Tumi N
1 reviews | Active since Feb 2015
20 Mar 2016, 12:40
***** : MTN Contract
I am the contract holder of an MTN account. I contacted the MTN Bedford Centre to pre book a phone, for collection on 19 March 2016. The consultant I spoke to was Bheki. I was however unable to go in for the upgrade. Strangely however my request was processed and a sim swap activated, of which I was alerted via sms. <br> <br> I cancelled the sim swap via the option available on the phone, but upon calling the customer contact centre I was told that the sim swap had been activated successfully. I was further notified that my payment terms were changed. <br> <br> It is strange that the ***** happened on the same day I had confirmed I would be coming in to upgrade, but this still went ahead without my knowledge.<br> <br> I request that this matter be resolved speedily. All information was provided to mtn for the ***** case to be resolved speedily.<br> <br> I would appreciate that this matter be resolved speedily, as this is a security risk on many levels as important notifications go through the MTN line. The level of *******ion at MTN as in recent reports is appualling. <br> <br> Kind regards<br> Itumeleng
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Replies (2)
MTN South Africa's replyOfficial
22 Mar 2016, 22:33Hello Tumi Nkadimeng,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that your query has been escalated to the ***** department for resolution, reference number: ***.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that your query has been escalated to the ***** department for resolution, reference number: ***.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply22 Mar 2016, 22:33
Official
Hello Tumi Nkadimeng,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that your query has been escalated to the ***** department for resolution, reference number: ***.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that your query has been escalated to the ***** department for resolution, reference number: ***.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
TN
Tumi N's updateReviewer Update
15 Aug 2016, 09:20The matter was resolved.
It is concerning however that it appears that there is a target on customers who are due for upgrades. Recommend that MTN improves on its security systems, otherwise clients will move on to other more reputable service providers.
TN
Tumi N's update15 Aug 2016, 09:20
Reviewer Update
The matter was resolved.
It is concerning however that it appears that there is a target on customers who are due for upgrades. Recommend that MTN improves on its security systems, otherwise clients will move on to other more reputable service providers.