***** matter

<p>Last year around October 2016, I lost my cellphone due to ***** and the cellphone was insured by MTN. I will in MTN to put a claim for my cellphone and i waited for almost three month being sending from piller to post up untill we put in another insurance claim form. When the January statement and tax invoice came in it showed that am w=owing MTN more than R2000 and it was debited from my account. I quickly gave them a call and did a reverse of that amount from my account and paid them for what i know. There we two adiitional line on my account and i was asked to email my certified copy of ID and an affidavit stating that i only have one account with them and i did, this was in January 2017. The outstanding amount is increasing every month and only pay for what i know and what they gave apart from those extended additional line. So i keep on call MTN to credit and clear my name form that huge outstanding balance but what i get every time i called them is we sent an email to ***** department and now its May. I feel helpless and taken for a ride by MTN cause i comp**** with an request made on me by they can not pass the journals and clear that outstanding amount. I'm currently in search of a property and this is badly affecting my credit. I will gladly if you can help me.</p>