***** linked to my MTN contract

Good day,

This morning I contacted the MTN call centre to report that my account was debited for the amount of R3001 instead of the usual amount of R399/month. I spoke to Dimakatso Tjatji. Dimakatso informed me that two new contracts were loaded onto my account sometime in March specifying one of them being an iPhone 13 Pro device and another new contract. I informed that I did not consent, approve or agree in signing on two additional contracts and never received any devices. I was shocked. I have an iPhone8, for many years. The package contract I have is for data and minutes only The data doesn’t work at all. Dimakatso informed me of the two new numbers.

Dimakatso also advised me that she blocked those numbers and transferred me to the ***** department supporting MTN to further investigate the ********** activity. I spoke to Mellisa Govender that advised me to send an email attaching the following documents:

1. SAPS_Affidavit_T Naiker 2. Identity Document_T Naiker 3. Proof of Address_T Naiker 4. Samples of Signature_T Naiker

Please provide me the support to create closure to this case and for MTN to refund me the amount less R399. I am a victim and the culprits responsible for this ***** needs to be dealt with. In addition my FNB bank account was also debited on 31 March 2022 for the amount of R149, again I did not consent to any MTN Mondo service in order for them to debit my amount. I need to be refunded for this amount as well. The total amount for me to be refunded is R2751.

I look forward to hearing the action taken and me being refunded of my money