JL
Jacques L
1 reviews | Active since Feb 2012
08 Jul 2016, 08:14
***** Ignored
<p>On behalf of my Father who does not have access.</p> <p>My father had a prepaid MTN telephone number that was discontinued years ago - he chose to move to Telkom Mobile. It appears as if MTN reissued the number to another person, this unknown person (she refuses to speak when called) managed to arrange paymnet to be deducted from my fathers SASSA account (Yes he is a old age pensioner).</p> <p> </p> <p>I have send numerous emails to MTN customer care, I have submitted numerous ***** notification via the MTN website - to date, MTN has acted as an ENABLER only, choosing not to respond to any of my emails or not providing feedback on my ***** allegations.</p>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
09 Jul 2016, 11:21Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have requested from the Mobile number portability department to check if cell number *** has been ported from the MTN prepaid number to telkom, the system do not reflect that this number has been ported to telkom, if the prepaid number is not used in 3 months time MTN has the right to pull the number back on the network and allocate the number to a different user, Telkom did not allocated the number on the network in 2013.
With your dad ID number ***1****1 we cannot pick up that a contract has been opened in his name, if no account number has been allocated for the cell number to be activated and active on the network no debit order can be activated.
Please send the proof of debit order done from your Dad bank account to me on email ***. please note that I will only be in the office on the 18-7-2016 to attend to your request.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's reply09 Jul 2016, 11:21
Official
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have requested from the Mobile number portability department to check if cell number *** has been ported from the MTN prepaid number to telkom, the system do not reflect that this number has been ported to telkom, if the prepaid number is not used in 3 months time MTN has the right to pull the number back on the network and allocate the number to a different user, Telkom did not allocated the number on the network in 2013.
With your dad ID number ***1****1 we cannot pick up that a contract has been opened in his name, if no account number has been allocated for the cell number to be activated and active on the network no debit order can be activated.
Please send the proof of debit order done from your Dad bank account to me on email ***. please note that I will only be in the office on the 18-7-2016 to attend to your request.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,