***** Identity: Account Opened with MTN

On 21 August 2015 I received a statement from MTN stating that I have two contracts (N***) from them owing R 978.00 for that month. I contacted MTN on the Customer Care Service (083 1 808) on the same day to inform them that I did not take out a contract with them and that the account was **********ly opened. I spoke to a lady who told me I needed to get an affidavit and a certified ID copy and take it to the nearest MTN branch. I did so on 22 August 2015. I was informed that the ***** Department would contact me within a week. Many weeks later on 15 September 2015 the branch contacted me an told me that the response from the ***** department was that an original copy of my ID was used to take out the contracts. I demanded that they send me the full documentation that was submitted for the contracts and the branch to which it was submitted the refused, telling me that I opened the account and am responsible for it. <br> <br> The contract was so badly put together, it did not have my full details and not even my physical address.<br> <br> I have never received good service with MTN. I will be opening ******** case on this matter.