aM
adrian M
1 reviews | Active since Mar 2009
01 Nov 2015, 07:14
***** goes on unresolved
Today MTN debited my account again after promising that the contract that was **********ly opened on my account would be cancelled.<br> This is the second time I have been charged after reporting it 3 months ago.<br> MTN keep saying it's been deactivated bla bla - debit order comes again. <br> Please can you tell me the ombudsman I need to report this too to make MTN resolve the issue. You clearly can't resolve anything without being FINDED first.<br> I really get the impression that MTN don't give a **** about you. <br> <br>
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MTN South Africa's replyOfficial
02 Nov 2015, 14:47Hello adrianms,
We are truly sorry for any inconvenience caused and for the delay with the matter being resolved.
The number you've provided us with brings up an account listed in business name that has been activated since 1997 and there is no record or history of any ********** activities.
We've now made contact with Margaret Andrews, requested information on the request you've submitted and we will touch base with you as soon as we have knowledge on the matter.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delay with the matter being resolved.
The number you've provided us with brings up an account listed in business name that has been activated since 1997 and there is no record or history of any ********** activities.
We've now made contact with Margaret Andrews, requested information on the request you've submitted and we will touch base with you as soon as we have knowledge on the matter.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply02 Nov 2015, 14:47
Official
Hello adrianms,
We are truly sorry for any inconvenience caused and for the delay with the matter being resolved.
The number you've provided us with brings up an account listed in business name that has been activated since 1997 and there is no record or history of any ********** activities.
We've now made contact with Margaret Andrews, requested information on the request you've submitted and we will touch base with you as soon as we have knowledge on the matter.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delay with the matter being resolved.
The number you've provided us with brings up an account listed in business name that has been activated since 1997 and there is no record or history of any ********** activities.
We've now made contact with Margaret Andrews, requested information on the request you've submitted and we will touch base with you as soon as we have knowledge on the matter.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,