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Yvette M

1 reviews | Active since Jan 2011

15 Feb 2018, 10:43

***** from your side and no feedback

After I missed you call on my previous complaint about the ********** SIM SWOP you indicated that I must re-do the complaint. I have responded to the old one, submitte another one and and still no response. YOUR company did a ********** SIM SWOP on my number, I had to run around for days to sort the mess out and you do not have the decency to try and find out WHO in your organization is doing this? I will be entering an official claim for my time, petrol, loss of work time and costs of cancelling and opening an new ban account.

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Replies (2)
MTN South Africa
MTN South Africa's reply19 Feb 2018, 07:45
Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

Kindly be advised as per the notes on your account an MSISDN swap done on incorrect Number, this was a human error.

This was correct now .

Kind Regards,

Alice van der Merwe

Complaints Analyst

Best regards,

YM
Yvette M's update19 Feb 2018, 08:49
Reviewer Update
I dont think you understand. A sim swop cannot be an ERROR! This is ***** as ********* try and get access to your bank accounts. The result of your small error is that we had to CANCEL AND FREEZE bank accounts, stop all cards, drive many km's, be away from the office for almost 6 hours and ontop of that I sat without a bank account for more than a week and have to be issues with new debit orders, cards etc. You are not going to get away by apologizing for a mistake. I thought a sim swop can only be done instore WITH Rica and id documents? Please explain and how I can issue a claim to MTN for losses or I will lodge an urgent complaint at the Comsumer Commssion.