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Shaaista S

1 reviews | Active since Feb 2018

19 Feb 2018, 16:36

***** from mtn

I have never had a contract with MTN but my account has been debited with R349 every month from 2012. Wen I call customer care they don't seem to help. I went to Pavillion MTN provided them with an affidavit n copy of my ID to send through to ***** on 7 Feb. I Phoned MTN pavilion over 20 times to follow thru and they don't answer.then I phoned MTN customer care and spoke to 2 rude consultants. Who did not help. I was then told that the case is missing an affidavit which I had submitted. What is the next step. Disgusting service from a 'reputable' company. You allow contracts to be taken out telephonically but can't assist in *****. There's no ***** help line either.

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Replies (3)
MTN South Africa
MTN South Africa's reply20 Feb 2018, 12:06
Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

We do not pick up any information with reference ***. Please can you assist me with the affidavit and ID copy to logged a request for you to the ***** department.

My email address ***

Kind Regards,

Alice van der Merwe

Complaints Analyst

Best regards,

SS
Shaaista S's update12 Mar 2018, 20:55
Reviewer Update
Hi Alice. I have sent in my affidavit and copy of my ID. Plz provide me with contact details of ***** managers ASAP as I am appalled at the incompetence of a so called reputable company "MTN" as I still have received no feedback....to take money without FICA documents or original documentation is indeed fascinating. I am now forced to go onto social media and the newspapers to create awareness about ***** and the incompetence of the staff, analysts and forensic managers. MTN claims to have a zero tolerance on ***** but the turn around time on ***** cases is indefinite. Please change the wording to 100% tolerance to ***** because nothing has been done about it thus far.
SS
Shaaista S's update13 Mar 2018, 09:27
Reviewer Update
https://www.fin24.com/Tech/Opinion/customer-tussles-with-mtn-over-**********-contracts- ********** 6 Is this the way forward with MTN???