***** from MTN!
<p>What a terrible experience with MTN. I was on contract for over 2 years- after which I asked Mtn to change my number from contract to pay as you go. After 3 different tickets and hours of debate in stores they finally changed my number to pay as you go. The number was my secondary phone so I only used it on wifi and received OTPs etc on it. The MTN just deactivated the number (even though I was receiving texts and calls and there was still money on the account). They deactivated it because they did not make any money from me for 3 months. This is *****!!!! Worst mobile company and 10 consultants later they are still not able to reallocate my numver back to me! (A number that has been mone for more than 5 years). Absolutely rediculous. Would be greatful if you can help get them to allocate my number back to me. Thanks</p>
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the delayed response and for any inconvenience caused. Kindly note that as per our Business Rules a Prepaid number gets Deactivated if a chargeable call has not been made for Three months.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the delayed response and for any inconvenience caused. Kindly note that as per our Business Rules a Prepaid number gets Deactivated if a chargeable call has not been made for Three months.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
I would really like to have my number reallocated to me. Could you please advise how I can get the number back?
I would really like to have my number reallocated to me. Could you please advise how I can get the number back?