***** ***** *****!!!!
My mother upgraded her cellphone contract with MTN over 2 months ago. She is STILL waiting for her phone to be delivered. She is paying for something every month which she doesnt have. No help from MTN. Terrible and disgusting service from MTN!!! ?????
Dear Martie,
Thank you for your post.
We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.
We have introduced new systems with a view to improve services- these have led to our customers having to wait for their consignments much longer than what the process permits. We have reverted back to the old system to correct this error to restore services due to our customers. This may however take a bit of time to resolve.
We apologise immensely for this incident and the service you have received from us thus far. Do note that we are actively trying to resolve this matter and your patience is highly appreciated while we correct this shortcoming.
She will be contacted, please bear with us during this process.
Thank you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Martie,
Thank you for your post.
We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.
We have introduced new systems with a view to improve services- these have led to our customers having to wait for their consignments much longer than what the process permits. We have reverted back to the old system to correct this error to restore services due to our customers. This may however take a bit of time to resolve.
We apologise immensely for this incident and the service you have received from us thus far. Do note that we are actively trying to resolve this matter and your patience is highly appreciated while we correct this shortcoming.
She will be contacted, please bear with us during this process.
Thank you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,