***** ***** *****

<p>On Tuesday 14 February i went to upgrade my two contracts. I was then told that i have aleady done so. It was found that the upgrade was done at the Somerset Mall Mtn shop.That shop sent through a copy of the ID that was used and we could see it was clearly a ****. The birthdate and id nr does not match and the photo has tear marks on it. I can not use my internet contract. Also on the 12th when i recieved a sms that said my details have been updated and my contract have been upgraded I called 808 and firstly my mtn passcode was changed. I was then told everything is fine nothing on my profile changed. I call COPLETE negligence and incompetence. Now i am also told the request can take up to 21 days and longer and as long as that is pending I am liable for any costs. </p>