SM
Sophy M
1 reviews | Active since Oct 2018
25 Oct 2018, 11:30
***** for cellphone contract
I have been a victim of ***** last year someone open cellphone contract using my id number and bank acc number I saw it when I got notification from bank says R702.55 from mtn sp when I call mtn tall free number they confirm that there is account which is opened on line I told them I didn't do that, they cancelled that cellphone number and they advised me to do an affidavit from police station and go to the nearest mtn store I did that they told me that within 5 days it will cancelled now I'm surprised I got calls from Lawyers that I'm owing mtn. I went to mtn regional offices in Bendor Polokwane I spoke to Sammy he promised to give me feedback but he hasn't call. At regional office Sammy didn't give me any reference. Then I got email address from internet I send them my story and gave reference. Your assist with this matter will be highly appreciated. Regards Sophy
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MTN South Africa's replyOfficial
25 Oct 2018, 14:03Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you so much for your time online.
MTN account number A*** (**********)
Our MTN store has logged the ********** request for you as per reference number REQ*** they have logged the ID and Affidavit to the wrong department and not with *****.
I have requested from the ***** department to start the investigation for you to be finalised in +-3 days. Once finalized the journal credit will be passed to the account for the balance of R19. 514.00 to be cleared.
Feedback from the ***** department:
REQ***
Based on our investigative findings, we have concluded the below :
********** Account Opened
Account has been deactivated and labelled accordingly
Client has been a victim of impersonation - Identification Theft
A journal request will be logged to the account once the un-billed
We will give you feedback once the journal is placed on the account
We have sent the request to the legal department to send a request to the attorneys to close the file and to clear your name from the ITC list.
Kind Regards
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply25 Oct 2018, 14:03
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you so much for your time online.
MTN account number A*** (**********)
Our MTN store has logged the ********** request for you as per reference number REQ*** they have logged the ID and Affidavit to the wrong department and not with *****.
I have requested from the ***** department to start the investigation for you to be finalised in +-3 days. Once finalized the journal credit will be passed to the account for the balance of R19. 514.00 to be cleared.
Feedback from the ***** department:
REQ***
Based on our investigative findings, we have concluded the below :
********** Account Opened
Account has been deactivated and labelled accordingly
Client has been a victim of impersonation - Identification Theft
A journal request will be logged to the account once the un-billed
We will give you feedback once the journal is placed on the account
We have sent the request to the legal department to send a request to the attorneys to close the file and to clear your name from the ITC list.
Kind Regards
Alice van der Merwe
Complaints Analyst
Best regards,