SM
Siphelele M
1 reviews | Active since Jul 2012
24 Mar 2015, 22:50
*****, Final notice sent for ***** account
Good day. I recieved a letter from the post stating that Its a Final Notice for me for R9.314.61 for account number A***. Ive never opened any account with MTN. The is either an error or this is a *****ulantly opened accounrt. Please help with sorting out this Inconvenient suituation for me <br> <br> below is the link to the previous complaint<br> <br> http://hellopeter.com/mtn/complaints-to-compliments/final-notice-sent-to-me-while-ive-never-opened-a-a-***
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
31 Mar 2015, 10:57Hello mkhizeSN,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Would you kindly respond to the email that we have sent to you, with a certified copy of your ID and an affidavit stating that you did not apply for a contract with MTN. Once we have received the documents our ***** team will investigate and provide you with feedback.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Would you kindly respond to the email that we have sent to you, with a certified copy of your ID and an affidavit stating that you did not apply for a contract with MTN. Once we have received the documents our ***** team will investigate and provide you with feedback.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply31 Mar 2015, 10:57
Official
Hello mkhizeSN,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Would you kindly respond to the email that we have sent to you, with a certified copy of your ID and an affidavit stating that you did not apply for a contract with MTN. Once we have received the documents our ***** team will investigate and provide you with feedback.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Would you kindly respond to the email that we have sent to you, with a certified copy of your ID and an affidavit stating that you did not apply for a contract with MTN. Once we have received the documents our ***** team will investigate and provide you with feedback.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***