HD
Hans D
1 reviews | Active since Apr 2012
01 Feb 2016, 15:12
***** Enquiry Ignored
A black person using a ********** ID document with my details but his picture ( I am white with a \white name\" ) and which seems to have been obtained from Home affairs went into DAVENPORT MTN & upgraded my contract of approx. R100pm for a new SAMSUNG worth approx. 13,500 & contract for around R500 pm. I discovered this late November after receiving the monthly invoice. I contacted MTN Davenport for details.They asked me to make an affidavit at SAPS in order to supply the contract copy. I did so & then laid a charge of ***** at SAPS.<br> I left copies with the sales person Mr Kahn at Davenport requesting cancellation of the contract & refund & two weeks later went in to find he had done nothing. The manager then said he would do it. I have subsequently been in 5 times, at my own petrol cost and wasted time with no response. I also listed it on the MTN website ***** Report about three weeks ago and have no received a reply either. There is NO CUSTOMER SERVICE at MTN - not by Head Office or their branches.<br> SAPS are about as useless!!! <br> Contract not filled correctly- incomplete. Signatures wrong. How did he know my Rica questions? How did he know I had contract. I suspect collusion!"
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Replies (2)
MTN South Africa's replyOfficial
02 Feb 2016, 18:11Hello Hans Dettman,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
A ***** investigation was conducted and concluded reference number: ***. The upgrade has been cancelled with your old contract package loaded and your account has been credited with R4463.76. As per our telephone conversation I have logged the request to have the funds refunded to your bank account reference number: ***
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
A ***** investigation was conducted and concluded reference number: ***. The upgrade has been cancelled with your old contract package loaded and your account has been credited with R4463.76. As per our telephone conversation I have logged the request to have the funds refunded to your bank account reference number: ***
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply02 Feb 2016, 18:11
Official
Hello Hans Dettman,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
A ***** investigation was conducted and concluded reference number: ***. The upgrade has been cancelled with your old contract package loaded and your account has been credited with R4463.76. As per our telephone conversation I have logged the request to have the funds refunded to your bank account reference number: ***
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
A ***** investigation was conducted and concluded reference number: ***. The upgrade has been cancelled with your old contract package loaded and your account has been credited with R4463.76. As per our telephone conversation I have logged the request to have the funds refunded to your bank account reference number: ***
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's replyOfficial
02 Feb 2016, 18:11Hello Hans Dettman,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
A ***** investigation was conducted and concluded reference number: ***. The upgrade has been cancelled with your old contract package loaded and your account has been credited with R4463.76. As per our telephone conversation I have logged the request to have the funds refunded to your bank account reference number: ***
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
A ***** investigation was conducted and concluded reference number: ***. The upgrade has been cancelled with your old contract package loaded and your account has been credited with R4463.76. As per our telephone conversation I have logged the request to have the funds refunded to your bank account reference number: ***
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply02 Feb 2016, 18:11
Official
Hello Hans Dettman,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
A ***** investigation was conducted and concluded reference number: ***. The upgrade has been cancelled with your old contract package loaded and your account has been credited with R4463.76. As per our telephone conversation I have logged the request to have the funds refunded to your bank account reference number: ***
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
A ***** investigation was conducted and concluded reference number: ***. The upgrade has been cancelled with your old contract package loaded and your account has been credited with R4463.76. As per our telephone conversation I have logged the request to have the funds refunded to your bank account reference number: ***
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,