***** DUE TO NEGLIGENCE ON MTN'S BEHALF
<br> During/about February 2015 , I had entered into a contract with MTN sp. I purchase a Samsung Tablet at a rate of R 249 pm for 24 months. This contract was signed as a capped contract and included 500mb data pm. During/about June 2015, my debits started increasing without my knowledge. My July invoice was billed for R 519-00 , an excess of R 264 (almost a full month). At the MTN branch in Stanger - consultant Candice advised that she would \recap"my account"
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
07 Nov 2015, 22:34Hello candicejacobza,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We have noted that you have been at one of our touch points today, reference number: ***. As per the advice provided at the store you will have to provide an affidavit clearly stating what had happen and also provide your certified ID copy so that we can open a case of *****.
We will engage with the store to forward us the documents.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We have noted that you have been at one of our touch points today, reference number: ***. As per the advice provided at the store you will have to provide an affidavit clearly stating what had happen and also provide your certified ID copy so that we can open a case of *****.
We will engage with the store to forward us the documents.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply07 Nov 2015, 22:34
Official
Hello candicejacobza,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We have noted that you have been at one of our touch points today, reference number: ***. As per the advice provided at the store you will have to provide an affidavit clearly stating what had happen and also provide your certified ID copy so that we can open a case of *****.
We will engage with the store to forward us the documents.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We have noted that you have been at one of our touch points today, reference number: ***. As per the advice provided at the store you will have to provide an affidavit clearly stating what had happen and also provide your certified ID copy so that we can open a case of *****.
We will engage with the store to forward us the documents.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***