***** done in my account at MTN

I received an SMS saying i upgraded my account on the 03/12/2015 and i called 808 (ref ***9) and i was told that the upgrade was done in Durban gateway mall fortunately i was in East London so i went straight to MTN Hemingway's mall (ref *** and *** ) since we do not have an MTN STORE in Butterwoth The last time i went there i was told that everything has been solved and will be back to my package and indeed after some days i received an SMS saying am back to my top up 200 which i was about to finish paying it in January. i then changed my contract for *** to Data only of R79.00 a month and took a laptop for *** for R299.00 a month, later in January MTN debited R2207.00 in my account which i reversed because i did not understand why they took that amount, i then called 808 for explanation and i was told that there are also 3 numbers that are on my account and they are on open line the numbers are as follows ***,*** and *** i never received anything with regards to that the only thing i am getting is that my lines will be closed and the amount now is R6583.99.which they dedbited this month and i reversed and stoped it but at the bank i