***** department incompetence

<p>My father was ****** last year in April, and his cellphone was ******. I contacted MTN on his behalf, and requested assistance in blocking his phone and SIM. I was helped by a lady that told me that she can block his SIM, but he needs to personally come in to block his phone, as well as supply an affidavit regarding the theft.My father went in a few days later to supply them with the affidavit, and request them to block his phone, which apparently was done immediately. About a week later my brother phoned my father's cell number, not knowing that his phone had been ******. A black man answered the phone after a few rings. When my brother asked him were he got the number, he was told that he was given the number by MTN, and resides in Guateng. I immediatelly contacted MTN regarding this, and they assured me they are blocking the number, and that they will investigate it. About a month later, my father was informed that his account is in arrears, and that they will be blocking his account. He wasin arrears by almost R6000. He queried it with MTN, and we were informed that the ***** Department would investigate, and come back to us. This is now almost a year later, and still he his being held liable for the outstanding money. According to MTN, most of the charges were mad on overseas calls. We do not even know anyone that lives overseas.</p> <p>Everytime my father or myself contact MTN regarding his blocked account, we get told that they are still investigating the case. Apperently they are trying to find the person that made phone calls. Absolutely ridiculous...</p> <p>Please help, as my fathers phone has now been blocked for almost a year, and the "outstanding balance" he owes, keeps going up. He does not have th money to pay that amount, and refuses to pay for something that he did not do. Clearly this is bad service from MTN...</p>