*****

Complaint.

I have been a customer for approximately 20 years. Over the last years, I have had contracts for two numbers, one for my cell phone and one for my computer. The monthly cost was around R430. Some months ago a third number was **********ly added to my account. This number has racked up enormous bills. I have contacted MTN several times about this; this interaction has costed me a good deal of time and nerves. I thought the matter was finally settled, but unfortunately not. I am still being charged outstanding amounts for the ********** number and debit rejection fees. The latter are probably because I reversed several debit orders. In order to bring the matter to a close, I'd like MTN to send me a statement for the last 12 months that includes the following information: (a) the contract costs for my two numbers (NO other numbers, NO debit rejection fees), (b) amounts that MTN has received from me, (c) balance.