***** crisis at MTN
I just came off the line with a very rude operator called Emma Becker on ********** 867.
I found this number on the MTN website https://www.mtn.co.za/Pages/Support.aspx under the heading "report ***** anonymously".
Ms. Bekker was most unhelpful. According to her, this ***** line is for internal MTN use and they don't handle client cases. When asked where to report the matter, she rudely said that I need to speak to the MTN forensics department, but that she could not give me the number.
I explained to her that this was unacceptable, due to the fact that I found this ***** number on the MTN website, and that I didn't appreciate her tone, and I asked whether the call was recorded. To which she responded yes, and that she was the one who "advertised" the number on the MTN website.
MTN, your ***** network is clearly not up to par.
You can read my initial ***** complaint here: https://www.hellopeter.com/mtn/reviews/*****-clearly-is-of-low-priority-at-mtn- **********
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our telephone conversation, I will deal with this complaint and Roanne will deal with the first one as you had posted twice. I have escalated to the relevant management team for urgent attention and to provide with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our telephone conversation, I will deal with this complaint and Roanne will deal with the first one as you had posted twice. I have escalated to the relevant management team for urgent attention and to provide with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,