***** Continues at MTN

I sent a complaint to MTN about them sending debit orders to my account which I told them I closed and have paid my monthly fee via EFT before the debit order date and did call and got confirmation that I am not in arrears, shocking enough now its the 2nd month running and after the below bogus response from MTN I still get a statement that says now I owe R30 in RD charges, I called in and was assured the money will be written off but that was also misleading as the statement I got on 18/01/2016 still says I have arrears of about R30. Again I maintain, I will not pay for their stupidity, if their call centre keeps *****ing up, I will not pay for that, such incompetence<br> <br> <br> <br> Hello musa0508,<br> <br> We truly sorry for the inconvenience caused and for the breakdown in service experienced.<br> <br> We can confirm that the debit order was already submitted to your bank even before the payment was done by yourself. This unfortunately could not be off-set as it was submitted as a magtape. We will however credit the amount of R11.40 for the returned debit order.<br> <br> Once again we do apologize for the inconvenience caused.<br> <br> Regards<br> Tim<br> MTN Complaints Management Team: REQ:***