***** committed using my details
<p>So it seems someone opened two accounts with you using my name and details. I cannot fathom how this happened. MTN has for now refused to validate the details submitted in my name c but only confirmed that I owe them. How do I clear my name?</p>
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we need an Affidavit and your Certified ID copy in order for our ***** Department to investigate. After investigations are done the ********** Accounts gets deactivated if you are found to have been a victim of *****.
These documents can forwarded to us by emailing *** or by contacting our Customer Care line on 808 .
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we need an Affidavit and your Certified ID copy in order for our ***** Department to investigate. After investigations are done the ********** Accounts gets deactivated if you are found to have been a victim of *****.
These documents can forwarded to us by emailing *** or by contacting our Customer Care line on 808 .
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
Best regards,
I have lodged a instore claim which is under reference number: ********** .
I have lodged a instore claim which is under reference number: ********** .