***** committed on my Account

I realised from the month of November that my account was being debited more by MTN and that the 2 networks on my phone and Tablet were both deactivated. I then visited MTN Rivonia in Morning Side on the 13 Dec 2015 to lodge a complaint and to cancel the contracts since they were due for upgrade and I could no longer afford them.<br> I was attended by Nathi who was helpful and he informed me that there was a ***** on my account and I needed an affidavit and certified ID Copy<br> I have asked information of person who did ***** on my account and the place where it happened but was told the information was not available.<br> I went back on the 15th to submit the necessary documents and was given reference REQ: ***<br> I was then told to phone MTN Rivonia on Monday to obtain closure and feedback for the account and reversals on my accounts. Since Monday 21 December I have being making calls and I am always told that they're still checking and today was told there was no action so far on my complaint.<br> I am worried that it's already month end and my account will have to be debited again for the new cell phones that I do not own AND REQUEST YOUR ASSISTANCE IN THIS MATTER.